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Tenant Resources

Tenants, welcome to Phoenix Property Management. We hope your stay with us will be an enjoyable experience and that you will seek us out when you need other real estate services. The home that you are living in: please remember there is an owner behind each one. They care deeply how their home performs and how it is treated. We ask that you keep it in top shape by treating it as if it were your own.

Like all homes, repairs will inevitably be needed. We have identified a number of common repairs we receive in the office that can easily be addressed by you. Read carefully, and visit our Maintenance page as well, and see if they can be any assistance to you. For other repairs that may require our involvement, you can submit the maintenance request conveniently here below.

Tenant News is our venue to share with you daily all the things that concern and matter to you. Please check this “bulletin” regularly.

Taking Care of Your Rental Home. Preparing For Cold Weather.

Winter is Here!

With such cold weather, it is important to take steps to keep exposed pipes from bursting and to make sure pets are protected. Low temperatures can also result in more dead car batteries. Weak batteries typically go dead in frigid weather. Please take a moment to read over these other helpful tips on making it through the Winter season safely.

Preventing Frozen Pipes.If you are traveling during the winter make sure to leave the heat on at least 60 degrees and leave faucets with a very slow drip to ensure that water does not freeze causing pipes to burst under the pressure. Drain outside water connections. Drain and store hoses for the winter and disconnect outside water supplies to prevent frozen pipes.

Check your emergency supplies. As with your hurricane preparedness, you need: drinking water, first aid kits, nonperishable/canned foods (and a method of opening them), flashlights, radio and spare batteries. If you intend to stay home in times of power outages, have a safe alternate heat source, such as a fireplace, wood burning stove, kerosene heater or camp stove. Check your smoke and carbon monoxide detectors. Do not forget extra bedding, particularly if you anticipate additional family members coming to wait out the storm at your home. Keep your vehicles in good working order, and keep them fueled. Put a mini winter emergency kit in each of your vehicles, especially if you plan to travel.

Remind your family what the warning terms mean and the actions you should take in each:

– Winter Storm Watch – Be alert, a storm is likely.

– Winter Storm Warning – Take action, the storm is in or entering the area.

– Winter Weather Advisory – Weather conditions are expected to cause significant inconveniences and may be hazardous, especially to motorists.

– Frost/Freeze Warning – Below freezing temperatures are expected and may cause damage to plants, especially crops and fruit trees. Know how to turn off gas, electric power and water to your home. Plan ahead of time on what you should do to assist elderly or disabled friends and neighbors in your area.

 

Heating Your HomeNever use a range or oven to heat a room. The range is designed for cooking, not space heating. Using a range for heating purposes is a dangerous practice. Carbon monoxide (CO) is a colorless, odorless and tasteless gas that is the product of incomplete combustion. If you heat your home with oil, natural gas, wood, propane or coal, your heating system can produce CO if it is not working properly, or if a flue, chimney or vent is plugged. CO can cause flu-like symptoms including headache, dizziness, nausea, weakness and/or loss of muscle control. All North Carolina rental homes are required to have a carbon monoxide detector on each level of the rental home.

Test your heating system before you need it. Some manufacturers suggest having systems inspected annually and doing it before the heating season begins can avert problems during the winter months. Replenish your fuel supply (wood, coal, oil or propane) before prices increase for the season. Inspect your hot water heater. Refer to your owner’s manual to determine what to check as these items will differ depending on the type of heater you use. Insulate against drafts. This is one of the most important tasks you can do to ensure maximum comfort and energy efficiency. If you have them, clean and inspect wood and coal burning stoves. Make sure doors are properly sealed, the flue is in good condition and the chimney is clean.

Test and clean smoke detectors. The use of portable heaters and other sources of supplementary heat dramatically increases the incidence of fire. Make certain all smoke and heat detectors are in proper working condition by testing or replacing the batteries and by cleaning unitsof and removing all dust particles.

Stay Warm And Safe!

Sprint is coming, but there’s more winter weather to endure first. Here’s how you can prepare.

1. Never touch a downed power line – If you see a downed line, don’t touch it with any part of your body or with any object. Call Duke Energy at 800.452.2777, and let Duke Energy take care of it.

2. Create a winter survival kit – Keep your home, your car and yourself winter ready. The centers for Disease Control offers ideas on what might go in your kit. Food that will keep, flashlights, batteries, first aid items and cat litter for icy driveways are among th vital items they suggest.

3. Bundle up your outdoor water spigots – Insulating your outdoor spigots, just as you do indoor pipes, helps keep them from freezing. And frozen pipes can result in significant water damage to your home.

4. Don’t play with fire – What’s cozier than a fire in your wood burning fireplace? Just don’t leave it unattended. Use caution with space heaters, and never leave them on when you’re asleep or away from the house. Also, be sure your smoke alarm has fresh batteries.

Source: Duke Energy – Tips to help you weather winter. Stay warm and safe.

How Your Credit Score Effects You

Did you know that the average American credit score is 692? If your score is lower borrowing gets really tough.

Impact of your score:

720 – 850 – Excellent
The best financing terms and represents the best score range.
700 – 719 – Very Good
Qualifies to receive favorable financing.
675 – 699 – Average
Will qualify for most loans.
620 – 674 – Sub-prime
May qualify but will pay higher interest.
560 – 619 – Risky
Might have trouble getting a loan.
500 – 559 – Very Risky
You need to work on improving your rating.

Rents to Keep Rising

DAILY REAL ESTATE NEWS | WEDNESDAY, NOVEMBER 28, 2012Rents are forecasted to rise nationally 4.6 percent next year, and that’s following a 4.1 percent increase this year, according to the National Association of REALTORS®.

What’s more, rents are expected to continue to climb for the foreseeable future, rising more than 4 percent a year for 2014 and 2015, forecasts Reis, a market research firm.

“The pendulum has definitely swung back in favor of landlords, not renters,” Ryan Severino, senior economist for Reis, told USA Today.

Rents are rising even more rapidly in some areas. For example, rents in San Jose, Calif., and San Francisco have been climbing at a 13 percent to 15 percent annual rate as of late last year, according to MPF Research. Other metro area seeing rent increases of more than 5 percent by the end of September include Oakland, Calif.; New York; Denver; Houston; Nashville; and Columbus, Ohio, MPF reports.

The rise in rental costs are causing more renters to consider home ownerships, says Greg Willett, MPF vice president. Mortgage rates are at historical lows and home prices are up, but still way below their 2006 peak.

Source: “Rents Expected to Climb Steadily, According to Forecast,” USA Today (Nov. 27, 2012)

Rent is due 1st of each month for that month.

Ways to pay your monthly rent:

1. Visit Our Office. Come into the Phoenix rental office and pay us directly. Our office is ‘always’ open for rent payment because, when the office is close, there is a drop-off box for rent to be dropped off. When you do drop of the check, please make note the address of the property you are paying for.

2. Mail in your check. You are responsible for getting the check to us. Therefore, give yourself and the Post-Office enough time to get your rent to us. Neither the Post Office or Phoenix is responsible for your rent.

3. Wire rent to Phoenix. You can have the rent automatically wire to Phoenix from your bank. This must be instructed by you to your bank. Contact Phoenix for our account information. Note setting up the wiring at some bank requires week so plan ahead.

 

Note the following when you make your payment:

1. Phoenix accepts personal checks, cashier’s checks, Money Gram, Money order, and credit card (3% transaction fee).

2. On all checks, cashier’s checks, Money Gram, to include your name and rental property address.

3. Make check payable to “Phoenix Realty”.

4. If you are late once or write us a bad check, all future rent will need to be in the forms of a cashier’s check or cash. No exception.

5. Rent is considered paid on the day we receive your check. If you are mailing to us, make sure it is sent early enough to ensure the mail arrives on the date due. We are not responsible for loss mail or is the mailman. It is your responsibility to ensure the rent is paid.

6. We accept Visa, Mastercard, and Discover Card through the PayPal service. However, note that there is a 3% charge for the transaction for the service charges. This value, may change, at any time so double check on our Online Rental Payment page.

City of Durham Summer News – Outdoor Watering and Trash Pick up

The summer weather has brought abnormally dry conditions to the Triangle, and residents are asked to be mindful of their outdoor water usage and to follow the City of Durham’s Year-Round Water Efficiency Ordinance.

Here’s what you need to know: Odd numbered addresses may use outdoor irrigation systems on Tuesday, Thursday and Saturday; Even numbered addresses may water on Sunday, Wednesday, and Friday. No watering is allowed between 10 am and 6 pm, and no watering is permitted on Mondays.

Regarding trash pickup: To combat the heat and its effect on City of Durham employees, the city’s Department of Solid Waste Management is adjusting its solid waste, yard waste, recycling, and bulky item collection schedules to begin earlier each day. Through September 30th, the City is asking residents to place their carts on the curb the night before their normal pick-up day since work crews may start collections at 6 am.

Durham Water Meter Replacement Project Beginning this Summer

The City of Durham Department of Water Management is slated to begin its water meter replacement project utilizing automated meter reading (AMR) technology this summer. Phase 1 of the project will affect residential customers north of Interstate 85. While the first phase of this project addresses northern Durham, eventually, every water meter in the city will be replaced.

What Customers Can Expect:

The water meter replacement and automated meter reading project is a major undertaking and will require cooperation between the City, the contractor, and customers. Every effort will be made to minimize any inconvenience to customers during this period. As each meter is replaced, a door-hanger will be left to notify you that the change-out has been made. If the contractor is unable to replace the meter due to an obstruction or other obstacle, you will also be notified and contacted to coordinate a resolution. AS a result of work on each meter, customers may notice discolored water and/or debris. IF this occurs, customers should run their taps until the water runs clear. (As always, this water can be collected for use in household plants and gardens.)

If you have questions about this project, visit www.durhamnc.gov or contact the Department of Water Management Water and Sewer Maintenance Division at (919) 560 4344.

Help Conserve Water!

The City of Raleigh has permanent everyday water conservation rules in place as recommended by the Water Conservation Advisory Council.

The rules apply to all customers using water from the City of Raleigh Public Utilities Department in Raleigh, Garner, Knightdale, Wendell, Zebulon, Wake Forest, and Rolesville. Customers using automatic or non-automatic irrigation systems may water their lawn from 12:00am to 10:00am on Tuesday, Thursday and Saturday for addresses ending in an odd number. Wednesday, Friday, and Sunday are watering days for even-numbered addresses. Hose-end sprinklers may be operated from 6:00am to 10:00am and 6:00pm to 10:00pm on the same odd and even address schedule as sprinklers systems. No irrigated is allowed on Monday.

All irrigation systems and hose-end sprinklers must be operated to prevent water from being wasted on impervious surfaces such as driveways, sidewalks, streets, and parking lots. All area restaurants may only serve drinking water upon a customer’s request. Hotels and motels must ask guests spending more than one night to use the towels and bed linens more than once between laundering.

A 45-day new landscape irrigation establishment permit may be obtained from the City of Raleigh Public Utilities Department for a $50 fee. The permit allows for the irrigating of new whole-yard first seeding, establishing new sod, or for large commercial plantings.

A first violation of the water conservation rules will result in a written warning, a civil penalty of $50 for a second violation, and $200 for a third violation. A fourth violation will result in interruption of the customer’s water service.

ADEQUATE FOOD AND SHELTER FOR ANIMALS ARE REQUIRED!

A City of Raleigh ordinance requires people to provide adequate food, water, and shelter for any animal for which they are responsible. The ordinance requires that shelter consists of an enclosure with at least three sides, a roof and a floor. Proper ventilation and sufficient room for the animal are also required.

Failure to compy with the ordinance is a class-one misdemeanor, punishable by a fine and incarceration. To report suspected abuse of an animal, contact the City of Raleigh Animal Control Unit at 831-6311.

Raleigh Residents Taking Advantage of Toilet Program.

Raleigh residents looking to save money and save water can benefit from a rebate program by installing low-flow toilets. The City of Raleigh Public Utilities Department is offering $100 rebates per toilet for the purchase of an EPA WaterSense certified toilet. The high-efficiency toilets use 20 percent less water.

To find a list of qualifying toilets, visit: http://epa.gov/watersense/pp/find_het.htm

To qualify for the rebate, customers must be in one of the following municipalities: Raleigh, Wendell, Garner, Rolesville, Knightdale, Zebulon, or Wake Forest. Customers must be current on their bill and not owing past due fees. They must replace old 1.6 gallons or higher flush volume toilet with an EPA WaterSense certified toilet, and agree to a post-installation inspection.

For more information, call the City of Raleigh’s water conservation specialist, Cinnamon Black, at 857-4551.

watersense

WaterSense, a partnership program sponsored by the U.S. Environmental Protection Agency, makes it easy for Americans to save water and protect the environment. Look for the WaterSense label to choose quality, water-efficient products. Many products are available and can result in a tremendous water savings for your home. For more information, visit www.epa.gov/watersense.

PLEASE REPORT BACK-UPS OR OVERFLOWS IMMEDIATELY!

Please call the Public Utilities Operations Division at 250-2737 to report a sewer back-up or overflow. When calling at times other than 8:30 am to 5:15 pm, Monday through Friday, please dial the after-hours emergency number — 829-1930.

Cats and Dogs Must be Registered Yearly 02/12/2009

It’s the LawRaleigh City Code requires dogs and cats four months of age or older to be registered annually and display a current City of Raleigh dog/cat tag at all times. If you didn’t register your pet at the time they were vaccinated against rabies, you can register by mail by completing the attached “Dog/Cat Tag Application” and enclosing payment. (Available Here) You also may register in person at the locations listed below.

Pet owners who fail to register their pets are subject to a $50.00 fine. It’s Simple – You’ll receive a numbered tag which attaches to your pet’s collar so that if your pet ever gets lost, Animal Control can return your pet. It’s only $7.00 per pet if spayed or neutered; $14.00 per pet if unsterilized. It’s Healthy ­ for Pets and Owners Rabies vaccinations are essential to your pet’s health.

Did you also know that rabies is life-threatening for humans if not treated properly? Animal registration helps the City monitor compliance with State of North Carolina rabies vaccination laws. It also helps Animal Control identify family pets should an animal become lost. And the fees from registration are used to care for animals at the City shelters and investigate complaints about stray animals. Please register your cat or dog today. For more information, call 1-888-738-3463, ext. 22 or log on to www.raleighnc.gov and click on Make Online Payments.

Register at These Veterinarian Locations:

Armadale Animal Hospital (10018 Strickland Rd)
847-1972
Banfield Pet Hospital (2800 Millbrook Road)
790-8337
Boulevard Animal Hospital (3900 Western Blvd)
828-7468
Bowman Animal Hospital (8308 Creedmoor Rd)
847-6216
Companion A.H. of Wakefield (11021 Wakefield Commons Dr)
488-5300
Crossroads Vet Hospital (1112 Jones Franklin Rd)
851-8979
Dixie Trail Animal Clinic (3044 Medlin Dr)
781-5977
Duraleigh – Oak Park Animal Hospital (5919 Creedmoor Rd)
783-5191
Falls Point Animal Hospital (9500 Falls of the Neuse, Ste 120)
841-4211
Falls Village Vet Hospital (7005 Harps Mill Rd)
847-0141
Fisher Veterinary Hospital (3700 Gresham Lake Rd)
790-0412
Gentle Care Animal Hospital (100 Kumar Ct.)
852-4386
Glenwood Animal Hospital (5725 Glenwood Ave)
783-7387
Hidden Valley Animal Clinic (2315 Lynn Rd., Ste. 104)
847-9396
Lake Wheeler Veterinary Hospital (2720 Lake Wheeler Rd. #105)
829-5511
Leesville Animal Hospital (9309 Leesville Rd)
870-7000
Magnolia Animal Hospital (4200 Capital Blvd)
873-9190
Mitchell Mill Animal Hospital (4012 Mitchell Mill Road)
266-8177

NO AMMONIA IN MARCH DRINKING WATER 02/12/2009

Beginning March 1, the City of Raleigh temporarily will stop using ammonia in its water treatment disinfecting process. The change is required by the federal and state regulations governing the operation of the City’s water system. The City will resume adding ammonia to the water treatment process on April 1.

The use of ammonia in the treatment process reduces the amount of trihalomethanes, a type of disinfection by-product, produced when water is disinfected with chlorine.

The one-month return to chlorine-only disinfecting is not expected to cause any significant increase in trihalomethanes. Trihalomethane levels are strictly regulated in drinking water, and the City of Raleigh has maintained compliance with all limits on trihalomethanes since regulations were put in place in 1981.

Some users of water may be affected by the temporary change in the treatment process. Water customers should be aware that residual traces of ammonia and chlorine must be removed from the water prior to its use in fish and ponds, kidney dialysis and some commercial manufacturing of food and beverages.

The City also conducts flushing of the water distribution system during this period to hasten the change of chloramines to chlorine residual disinfectant. This flushing may cause some temporary discoloration in the water. The water is absolutely safe. However, as a precaution, customers may check to see if their water is discolored before washing white clothes.

Water customers affected by this temporary change include those who pay water bills to the City of Raleigh, including customers in Garner, Rolesville, and Wake Forest as well as those who pay water bills to the towns of Knightdale, Holly Springs, Wendell, Zebulon, and Fuquay-Varina.

Questions about this change in water treatment should be directed to Public Utilities Director Dale Crisp at 857-4540 or by mail at the City of Raleigh Public Utilities Department, P.O. Box 590, Raleigh, NC 27602.

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