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Tenant Resources

Tenants, welcome to Phoenix Property Management. We hope your stay with us will be an enjoyable experience and that you will seek us out when you need other real estate services. The home that you are living in: please remember there is an owner behind each one. They care deeply how their home performs and how it is treated. We ask that you keep it in top shape by treating it as if it were your own.

Like all homes, repairs will inevitably be needed. We have identified a number of common repairs we receive in the office that can easily be addressed by you. Read carefully, and visit our Maintenance page as well, and see if they can be any assistance to you. For other repairs that may require our involvement, you can submit the maintenance request conveniently here below.

Tenant News is our venue to share with you daily all the things that concern and matter to you. Please check this “bulletin” regularly.

Taking Care of Your Rental Home. Preparing For Cold Weather.

Winter is Here!

With such cold weather, it is important to take steps to keep exposed pipes from bursting and to make sure pets are protected. Low temperatures can also result in more dead car batteries. Weak batteries typically go dead in frigid weather. Please take a moment to read over these other helpful tips on making it through the Winter season safely.

Preventing Frozen Pipes.If you are traveling during the winter make sure to leave the heat on at least 60 degrees and leave faucets with a very slow drip to ensure that water does not freeze causing pipes to burst under the pressure. Drain outside water connections. Drain and store hoses for the winter and disconnect outside water supplies to prevent frozen pipes.

Check your emergency supplies. As with your hurricane preparedness, you need: drinking water, first aid kits, nonperishable/canned foods (and a method of opening them), flashlights, radio and spare batteries. If you intend to stay home in times of power outages, have a safe alternate heat source, such as a fireplace, wood burning stove, kerosene heater or camp stove. Check your smoke and carbon monoxide detectors. Do not forget extra bedding, particularly if you anticipate additional family members coming to wait out the storm at your home. Keep your vehicles in good working order, and keep them fueled. Put a mini winter emergency kit in each of your vehicles, especially if you plan to travel.

Remind your family what the warning terms mean and the actions you should take in each:

– Winter Storm Watch – Be alert, a storm is likely.

– Winter Storm Warning – Take action, the storm is in or entering the area.

– Winter Weather Advisory – Weather conditions are expected to cause significant inconveniences and may be hazardous, especially to motorists.

– Frost/Freeze Warning – Below freezing temperatures are expected and may cause damage to plants, especially crops and fruit trees. Know how to turn off gas, electric power and water to your home. Plan ahead of time on what you should do to assist elderly or disabled friends and neighbors in your area.


Heating Your Home. Never use a range or oven to heat a room. The range is designed for cooking, not space heating. Using a range for heating purposes is a dangerous practice. Carbon monoxide (CO) is a colorless, odorless and tasteless gas that is the product of incomplete combustion. If you heat your home with oil, natural gas, wood, propane or coal, your heating system can produce CO if it is not working properly, or if a flue, chimney or vent is plugged. CO can cause flu-like symptoms including headache, dizziness, nausea, weakness and/or loss of muscle control. All North Carolina rental homes are required to have a carbon monoxide detector on each level of the rental home.

Test your heating system before you need it. Some manufacturers suggest having systems inspected annually and doing it before the heating season begins can avert problems during the winter months. Replenish your fuel supply (wood, coal, oil or propane) before prices increase for the season. Inspect your hot water heater. Refer to your owner’s manual to determine what to check as these items will differ depending on the type of heater you use. Insulate against drafts. This is one of the most important tasks you can do to ensure maximum comfort and energy efficiency. If you have them, clean and inspect wood and coal burning stoves. Make sure doors are properly sealed, the flue is in good condition and the chimney is clean.

Test and clean smoke detectors. The use of portable heaters and other sources of supplementary heat dramatically increases the incidence of fire. Make certain all smoke and heat detectors are in proper working condition by testing or replacing the batteries and by cleaning units of and removing all dust particles.

Stay Warm And Safe!

Sprint is coming, but there’s more winter weather to endure first. Here’s how you can prepare.

1. Never touch a downed power line – If you see a downed line, don’t touch it with any part of your body or with any object. Call Duke Energy at 800.452.2777, and let Duke Energy take care of it.

2. Create a winter survival kit – Keep your home, your car and yourself winter ready. The centers for Disease Control offers ideas on what might go in your kit. Food that will keep, flashlights, batteries, first aid items and cat litter for icy driveways are among the vital items they suggest.

3. Bundle up your outdoor water spigots – Insulating your outdoor spigots, just as you do indoor pipes, helps keep them from freezing. And frozen pipes can result in significant water damage to your home.

4. Don’t play with fire – What’s cozier than a fire in your wood burning fireplace? Just don’t leave it unattended. Use caution with space heaters, and never leave them on when you’re asleep or away from the house. Also, be sure your smoke alarm has fresh batteries.

Source: Duke Energy – Tips to help you weather winter. Stay warm and safe.

How Your Credit Score Effects You

Did you know that the average American credit score is 692? If your score is lower borrowing gets really tough.

Impact of your score:

720 – 850 – Excellent
The best financing terms and represents the best score range.
700 – 719 – Very Good
Qualifies to receive favorable financing.
675 – 699 – Average
Will qualify for most loans.
620 – 674 – Sub-prime
May qualify but will pay higher interest.
560 – 619 – Risky
Might have trouble getting a loan.
500 – 559 – Very Risky
You need to work on improving your rating.

Rents to Keep Rising

DAILY REAL ESTATE NEWS | WEDNESDAY, NOVEMBER 28, 2012. Rents are forecasted to rise nationally 4.6 percent next year, and that’s following a 4.1 percent increase this year, according to the National Association of REALTORS®.

What’s more, rents are expected to continue to climb for the foreseeable future, rising more than 4 percent a year for 2014 and 2015, forecasts Reis, a market research firm.

“The pendulum has definitely swung back in favor of landlords, not renters,” Ryan Severino, senior economist for Reis, told USA Today.

Rents are rising even more rapidly in some areas. For example, rents in San Jose, Calif., and San Francisco have been climbing at a 13 percent to 15 percent annual rate as of late last year, according to MPF Research. Other metro area seeing rent increases of more than 5 percent by the end of September include Oakland, Calif.; New York; Denver; Houston; Nashville; and Columbus, Ohio, MPF reports.

The rise in rental costs are causing more renters to consider home ownerships, says Greg Willett, MPF vice president. Mortgage rates are at historical lows and home prices are up, but still way below their 2006 peak.

Source: “Rents Expected to Climb Steadily, According to Forecast,” USA Today (Nov. 27, 2012)

Rent is due 1st of each month for that month.

Ways to pay your monthly rent:

1. Visit Our Office. Come into the Phoenix rental office and pay us directly. Our office is ‘always’ open for rent payment because, when the office is close, there is a drop-off box for rent to be dropped off. When you do drop of the check, please make note the address of the property you are paying for.

2. Mail in your check. You are responsible for getting the check to us. Therefore, give yourself and the Post-Office enough time to get your rent to us. Neither the Post Office or Phoenix is responsible for your rent.

3. Pay Online. You can pay rent online in Tenant Pay Rent Online Page.

Note the following when you make your payment:

1. Phoenix accepts personal checks, cashier’s checks and Money order.

2. On all checks, cashier’s checks, money orders, to include your name and rental property address.

3. Make check payable to “Phoenix Realty”.

4. If you write us a bad check, all future rent will need to be in the forms of a cashier’s check or cash. No exception.

5. Rent is considered paid on the day we receive your check. If you are mailing to us, make sure it is sent early enough to ensure the mail arrives on the date due. We are not responsible for loss mail or is the mailman. It is your responsibility to ensure the rent is paid.